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Moving Lymph

Moving Lymph Enrolment, Cancellation, Refund and Complaints Policy

Effective Date: October 1, 2025

This Enrolment, Cancellation, Refund and Complaints Policy outlines the enrolments process, terms under which refunds and cancellations are handled, and pathways for lodging any complaints for Moving Lymph Pty Ltd and applies to all stakeholders, including Participants, Organisers, Certificate providers, New Students, and Returning Therapists.

If you have questions about this policy, contact Moving Lymph Pty Ltd for clarification before enrolling.

If you have questions about this policy, contact Moving Lymph Pty Ltd for clarification before enrolling.

Plain-Language Summary

Enrolments and Course Fees 

  • Initial Registration Fee $50: Includes a $25 Eligibility Check Fee which is credited toward your first course if you're eligible. 

  • Participant eligibility for Certificate courses are set by the Certificate issuer. If you are not eligible the Eligibility Check Fee will be retained and remaining $25 refunded. 

  • Once eligibility is established an invoice for the remaining course fees is sent based on selections made by the participant during registration. 

  • Certificate License Fees: All Certificate courses carry a practitioner registration and licence fee and/or video coupon fees. 

  • Licence and coupon fees associated with certification are payable directly to the relevant institution.

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Refunds on Participant Withdrawal

  • Initial Registration Fee: There are no refunds on the initial registration fee if you are eligible and change your mind.

  • Online Courses and Group Subscriptions: Online courses and Group subscriptions are non-refundable, including the online components of a Certificate Course. 

  • If you withdraw from the Practical, you can complete any Online Programs to receive a certificate of Completion for CDP hours.

  • Certificate Course Fees: Practical course fees, less the initial registration fee and online components, are refundable as follows;

    • Withdraw before the course confirmation date and receive a full refund on the Practical Course components.

    • After the confirmation date and within four weeks of the Practical course, there is a $150 withdrawal fee for each Level/Certificate.

    • Between four weeks and one week before the Practical, a forfeit of 50% of the Practical course fee will be retained. 

    • No refunds are given within seven days of the Practical course.

  • Transfers: You can switch to another course without penalty before the confirmation date. 

    • After confirmation and within four weeks of the original course, there’s a $50 transfer fee for each Level.

    • There is a $150 transfer fee within four weeks of the original course for each Level.

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Cancellations and Complaints Process

  • Cancelled Courses: If we cancel a Practical course and can’t offer a suitable replacement, you will receive a refund for the Practical and any online components that you have not yet commenced.

  • Payment Methods and GST: Relevant GST is added based on the selections you make during registration; for example, we do not need to add GST to Practical course fees in NZ. Save money by using direct debit (0% fee) instead of PayPal (3% fee). From New Zealand, you can use WISE or ask for SWIFT details.

  • Bundle Packages and Payment Plans: Bundle packages and payment plans that span multiple courses, locations, or require more than 12 months to complete will be refunded after retaining full payment for whichever Online Programs and Practical Courses have begun or been completed. Withdrawal fees may also apply depending on the date of withdrawal.

  • Complaints:  Complaints should be directed according to the nature of the complaint as follows

  • Enrolment process: Participants should refer their complaint to the registration manager at Moving Lymph Pty Ltd using the regsitrion@movingLymph.com.au email address. If the complaint cannot be resolved internally, the complaint should be referred to the relevant state regulator in which the course was held.

  • Course venues/catering: Complaints should be directed to the local course Organiser.

  • Certificate Courses: Complaints should be directed to the relevant Certificate Issuer.

Definitions

  • Promoter: Moving Lymph Pty Ltd is responsible for recruiting and enrolling participants in all courses including verifying eligibility and collecting all Course Fees.

  • Organiser: The person who manages venue/catering aspects of Practical Courses.

  • Participant: Individual enrolled in any Moving Lymph Pty Ltd course.

  • New Student: First-time enrolee in a Certificate Course.

  • Returning Therapist: Graduate continuing education through additional courses with the same certifying Institution.

  • Certificate Courses: Postgraduate qualifications consisting of multiple course components and leading to International Qualifications issued by either Dr Vodder Schools International (Canada), or NMT institute (Italy).

  • Online Programs: Materials delivered online including Online Programs and Groups. These may be standalone products or included components of Certificate Courses.

  • Practical Courses: In-person courses conducted by accredited Instructors. These are the Practical component of Certificate Courses.

  • Bundle Packages: A sequential program of 3 or more courses completed within a 2-year timeframe.

  • Confirmation Date: Date on which Practical Courses are confirmed, cancelled, or rescheduled. This date is at least 7-weeks before the Practical.

  • Certificates:

    • Completion: Has viewed all course materials without assessment.

    • Attendance: Has attended all Practical Course components without assessment.

    • Achievement: Has met course requirements and passed all assessments.

Course Fees

  • Initial Registration Fee $50: Collected with every new registration. New Students must submit their substantive qualifications for eligibility verification.

    • If ineligible, a $25 refund will be provided.

    • If eligible the Initial Registration Fee is credited toward your first Course.

  • Online Course Fees: Apply to all Online Programs and Group Subscriptions.​

  • Certificate License Fees: These are paid to the relevant institution and are not refundable.

    • DVSI Certificate Licence Fees and Coupons. Participants must create an account with the Dr Vodder Akademie International to access the theory lectures and exam, and the practical videos. There are certificate license fees and/or a video coupon fees for each level.

      • Level 1 Theory CAD 160

      • Level 1 Practical CAD 110

      • Level 1 Review Day CAD 28

      • Level 2 Practical CAD 105

      • Level 3 Practical CAD 222

      • Adv Body Practical CAD 73

      • BNF/ANF CAD 73

      • Therapist Update CAD 28/38

    • NMT Institute Practitioner Certification fee:  

      • 4 day program: USD 50

      • 3 day program: USD 42

      • 2 day program: USD 35 

  • Practical Course Fees: All in-person components including any catering or material resources provide to complete the course. 

    • Practical course fees in Australia are payable in AUD.

    • Practical course fees in New Zealand are payable in NZD. 

  • Deposit: $150 per Level is required to secure your place on the class list.

  • Late Enrolment Fee: $25 fee may be charged by the certifying Institution for enrolments made within four weeks of the Practical Course start date to cover Certificate postage.

Payment Methods and Bank Fees: Bank fees are non-refundable.

  • Direct Debit: 0% fee.

  • Credit Card: 2% fee.

  • PayPal: 3% fee.

Discount Offers and Payment Plans

  • Early Payment Discounts: Discounts are applied to the balance remaining after deducting the $50 Initial Registration Fee and any other credits from previous enrollments or transfers.

    • Full payment up to 13-weeks before the Practical = 10%

    • Full payment up to 8-weeks before the Practical = 5%

  • Bundle Packages: Applied when 3 or more courses are included in one enrolment. Discounts are applied to the balance remaining after deducting the $50 Initial Registration Fee and any other credits from previous enrollments or transfers, and replace any applicable early payment discounts.

    • 10% discount on the balance of the 3rd course.

    • 15% discount on the balance of the 4th and any subsequent courses.

  • Payment Plans: A discount of up to 3% may be applied to the balance remaining after deducting the $50 Initial Registration Fee and any other credits from previous enrollments or transfers.

    • Payments can be made monthly, fortnightly or weekly.

    • The first payment must be received not later than 1-month after enrolment.

    • The final payment must be completed not later than 2-weeks before the start date of the final Practical Course in the Bundle.

    • Refunds on payments received which exceed the non-refundable components will be made according to the Confirmation Date at the time of withdrawal.

Refund Policy

  • Non-Refundable Items:

    • Initial Registration Fee.

    • Eligibility Check Fee.

    • Online Programs.

    • Group Subscriptions.

    • Bank charges.

    • Certificate licence fees and coupons.

    • Practical course fee within seven days of the start date.

  • Cancelled Courses: Course are confirmed on the Course Confirmation Date and may be cancelled or rescheduled before or after this date.

    • Participants enrolled in courses cancelled or rescheduled before or after the confirmation date, have 2 options.

      1. Transfer to another course preserving current payment arrangements and discounts.

      2. Receive a refund excluding Online Programs that have already commenced. A Certificate of Attendance/Completion will be issued.

  • Course Transfers: You can transfer to a different course or location within your eligibility at any time.

    • Practical Course Fees may be transferred or deferred before the Course Confirmation Date without penalty.

    • After the Course Confirmation Date an administrative fee of $50 applies.

    • After the confirmation date and within one week of the Practical course an administrative fee of $150 applies for each Level/Certificate.

    • No transfer scan be made within seven days of the Practical course. However, extenuating circumstances will be considered on a case by case basis

    • Fee Adjustments: Additional fees for higher-cost courses will be payable at the time of transfer, and a partial refund may be made for lower-cost courses, excluding non-refundable items.

  • Participant Withdrawals: A partial refund may be possible based on payments received, non-refundable course components, and the Course Confirmation Date.

    • Before the Course Confirmation Date: Refund of Practical Course Fees, excluding Initial Registration Fee, Online Course Components, and bank charges.

    • After the confirmation date and within four weeks of the Practical course: Refund of Practical Course Fees, excluding Initial Registration Fee, Online Course Components, bank charges and an administrative fee of $150 for each Level/Certificate.

    • Between four weeks and one week prior to the Practical, a forfeit of 50% of the Practical course fee will be retained. 

    • One week before the start of the Practical: 100% of the full Course Fee is forfeited.

This Enrolment, Cancellation, Refund and Complaints Policy supersedes, and replaces retrospectively, the Moving Lymph Cancellation and Refund Policies dated July 1, 2025 and December 2024.

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