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Moving Lymph

Moving Lymph Enrolment, Cancellation, Refund and Complaints Policy

Effective Date: July 1, 2026

This Enrolment, Cancellation, Refund and Complaints Policy outlines the enrolment process, terms under which refunds and cancellations are handled, and pathways for lodging any complaints for Moving Lymph Pty Ltd and applies to all stakeholders, including Participants, Organisers, Certificate providers, New Students, and Returning Therapists.

If you have questions about this policy, contact Moving Lymph Pty Ltd for clarification before enrolling.

All values given are in AUD unless otherwise specified.

If you have questions about this policy, contact Moving Lymph Pty Ltd for clarification before enrolling.

Plain-Language Summary

Enrolments and Course Fees 

  • Eligibility criteria for Certificate courses are set by the Institution issuing the Certificate.

    • Applicants who are confident of their eligibility may select any of the available payment options.

    • Applicants who are unsure of their eligibility should select the option to pay the Initial Registration Fee $50. If you are eligible, this is credited toward your first course. If you are not eligible, a $25 Eligibility Check Fee will be retained, and a refund of $25 will be initiated. 

  • Certificate license fees and video coupons are paid directly to the relevant institution.

  • Moving Lymph Course fees shown on the course pages and at the checkout are inclusive of GST and any bank transfer fees.

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Refunds on Participant Withdrawal

  • Initial Registration Fee:

    • No refund if you are eligible and change your mind.

  • Online Programs and Group Subscriptions: 

    • Online Programs and Group Subscriptions are non-refundable, including;

      • when they are provided as the online components of a Certificate Course, if you withdraw from the practical;

      • or if the dates for the Practical are changed or cancelled either by the Instructor or by Moving Lymph. 

    • You can complete the Online Programs to receive a Certificate of Completion for CPE hours.

  • Certificate Course Fees: 

    • When you withdraw from a Practical course, the Moving Lymph fees (less the initial registration fee, online programs and group subscriptions) may be refundable when;

      • You withdraw before the course confirmation date; there are no admin fees.

      • You withdraw after the confirmation date and less than four weeks before the Practical; a $150 withdrawal fee for each Level will be forfeited.

      • Between four weeks and one week before the Practical; 50% of the Moving Lymph fee for each level will be forfeited. 

      • No refunds are given within one week of the Practical course.

  • Transfers: Participants can switch to another course without penalty before the confirmation date. 

    • After confirmation and within four weeks of the original course, there’s a $50 transfer fee for each Level.

    • There is a $150 transfer fee within four weeks of the original course for each Level.

    • Transfers cannot be made within 1-week of the Practical course, other than in extenuating circumstances.

  • Bundle Packages and Payment Plans: Bundle packages and payment plans that span multiple courses, locations, or require more than 12 months to complete will be refunded after retaining full payment for whichever Courses have begun or been completed. Withdrawal fees may also apply depending on the date of withdrawal.​

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Cancellations and Complaints Process

  • Cancelled Courses: If we cancel a Practical course and can’t offer a suitable replacement, you will receive a refund for the Practical components.

  • Complaints:  Complaints should be directed according to the nature of the complaint as follows

    • Enrolment process: Participants should refer their complaint to the registration manager at Moving Lymph Pty Ltd using the regsitration@movinglymph.com.au email address. If the complaint cannot be resolved internally, the complaint should be referred to the relevant state regulator in which the course was held.

    • Course venues/catering: Complaints should be directed to the local course Organiser.

    • Certificate Course delivery: Complaints should be directed to the relevant Certificate Issuer.

Definitions

  • Promoter: Moving Lymph Pty Ltd is responsible for recruiting and enrolling participants in all courses, including verifying eligibility.

  • Organiser: The person who manages the venue/catering aspects of Practical Courses.

  • Participant: Individual enrolled in any Moving Lymph Pty Ltd course.

  • New Student: First-time enrollee in a Certificate Course.

  • Returning Therapist: A Graduate who is continuing in additional courses with the same certifying Institution.

  • Certificate Courses: Postgraduate qualifications consisting of multiple course components and leading to International Qualifications issued by either Dr Vodder Schools International (Canada) or NMT Institute (Italy).

  • Online Programs: Materials delivered online, including Online Programs and Groups. These may be standalone products or included components of Certificate Courses.

  • Practical Courses: In-person courses conducted by accredited Instructors. 

  • Confirmation Date: Date on which Practical Courses are confirmed, cancelled, or rescheduled. This date is at least 7-weeks before the Practical.

  • Certificates:

    • Completion: Has viewed all course materials without assessment.

    • Attendance: Has attended all Practical Course components without assessment.

    • Achievement: Has met course requirements and passed all assessments.

  • Early-bird: A discount offered for early full payment.

  • Coupon: Single-use promo codes that can be entered at checkout.

  • ​Bundle Packages: A sequential program of 3 or more courses completed within a single calendar year.

Course Fees

  • Initial Registration Fee $50: 

    • The minimum fee required to submit a new registration is $50.

    • New Students must submit their substantive qualifications for eligibility verification.

      • If ineligible, a $25 refund will be provided.

      • If eligible, the Initial Registration Fee is credited toward your first Course.

  • Certificate License Fees: These are paid to the relevant institution and are not refundable.

  • Students in Dr Vodder courses must create an account with the Dr Vodder Akademie International.

  • Certificate License and coupon fees are paid to Dr Vodder Schools International, and graduates are listed on the Dr Vodder Schools International website.

    • Level 1 Theory CAD 160

    • Level 1 Practical CAD 110

    • Level 1 Review Day CAD 28

    • Level 2 Practical CAD 105

    • Level 3 Practical CAD 222

    • Adv Body Practical CAD 73

    • BNF/ANF CAD 73

    • Therapist Update CAD 28/38

  • Students in NMT courses must create an account with the NMT Institute Italy and pay the Certification License fee.

  • Graduates are listed on the International NMT Practitioner Register.

    • 4 day program: USD 50

    • 2 day program: USD 35 

  • Practical Course Fees: All in-person components, including any catering or material resources provided to complete the course. 

    • Practical course fees in Australia are payable in AUD.

    • Practical course fees in New Zealand are payable in NZD, for New Zealand participants only.

  • Late Enrolment Fee: A CAD 25 fee may be charged by DVSI for enrolments made within four weeks of the Practical Course start date to cover Certificate postage.

Payment Methods and Bank Fees: 

  • Payment can be made at the time of registration using a credit or debit card.

  • For payment by direct debit, please select the initial registration fee option ($50) to request an invoice with bank details.

  • Bank fees are included in the Moving Lymph course fee and are non-refundable on partial or full course refunds.

Discount Offers and Payment Plans

  • Early Payment Discounts:

    • Full payment up to 3-months before the Practical = 10%

    • Full payment up to 2-months before the Practical = 5%

    • Discounts are applied to the balance remaining after deducting the $50 Initial Registration Fee and any other credits from previous enrollments or transfers.

  • Coupons:

    • Single-use promo codes may be applied at checkout.

    • Coupons cannot be used in conjunction with any other offer or early-bird discount unless specifically stated in the coupon offer.

    • Only one coupon may be applied per purchase.

  • Bundle Packages: Applied when 3 or more courses/levels are included in one enrolment.

    • Discounts are applied to the balance remaining after deducting the $50 Initial Registration Fee and any other credits from previous enrollments or transfers, and replace any applicable early payment discounts.

      • 10% discount on the balance of the 3rd course.

      • 15% discount on the balance of the 4th and any subsequent courses.

  • Payment Plans: Payment plans are available for 6-, 3-, and 2-part payments. 

    • Payments can be made monthly, fortnightly or weekly.

    • The first payment must be received to complete enrolment.

    • The final payment must be completed not later than 1-month before the start date of the Practical Course.

    • Early payment discounts will apply when all payment are completed before the early bird date. 

Refund Policy

  • Non-Refundable Items:

    • Eligibility Check Fee $25.

    • Online Programs.

    • Group Subscriptions.

    • Bank charges.

    • Certificate licence fees and coupons that have been paid to the Dr Voder School or NMT Institution.

    • Practical course fee within seven days of the start date.

  • Cancelled Courses: Courses are confirmed on the Course Confirmation Date and may be cancelled or rescheduled before or after this date.

    • Participants enrolled in courses cancelled or rescheduled by Moving Lymph before or after the confirmation date have 2 options.

      1. Transfer to another course, preserving any early-bird discounts or coupons.

      2. Receive a partial refund, excluding Online Programs, which can be completed for CPE hours. 

  • Course Transfers: You can transfer to a different course or location within your eligibility at any time.

    • Practical Course Fees may be transferred or deferred before the Course Confirmation Date without penalty.

    • After the Course Confirmation Date, an administrative fee of $50 per transfer will apply.

    • After the confirmation date and within one week of the Practical course, an administrative fee of $150 per transfer will apply.

    • Transfers cannot be made within seven days of the Practical course. However, extenuating circumstances may be considered on a case-by-case basis

    • Fee Adjustments: Additional fees for higher-cost courses will be payable at the time of transfer, and a partial refund may be made for lower-cost courses, excluding non-refundable items.

  • Participant Withdrawals: A partial refund may be possible based on payments received, non-refundable course components, and the Course Confirmation Date.

    • Before the Course Confirmation Date:

      • Partial refund of Practical Course Fees excluding; Initial Registration Fee, Online Course Components, and bank charges.

    • After the confirmation date and not less than four weeks before the start of the Practical course:

      • Partial refund of Practical Course Fees excluding; Initial Registration Fee, Online Course Components, bank charges and an administrative fee of $150 for each Level/Certificate.

    • Within four weeks and up to one week before the Practical, a forfeit of 50% of the Practical course fee will be retained. 

    • One week before the start of the Practical, 100% of the full Course Fee is forfeited.

  • ​Refunds due on courses paid by part payments: Partial refunds may be made on funds received in excess of the non-refundable components, depending on the confirmation date at the time of withdrawal.

This Enrolment, Cancellation, Refund and Complaints Policy will come into effect at 12.01am ACST July 1, 2026 and supersedes, and replaces retrospectively, all previous Moving Lymph Cancellation and Refund Policies.

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